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Ambulance Information

 

Each Australian state has a different policy regarding the use of Ambulance services.  This creates a problem if you are spending any time outside your own state (your principal place of residence) OR if you've sold up, no longer have a principal place of residence, and are travelling around.  Our research has found that individual situations are assessed on merit.  However, please read the information provided by each State service.  No Boundaries  is continuing research into these anomalies for the benefit of all travellers and will update as new information is received.  Even though we endeavour to provide the best information, No Boundaries  can not be held responsible for misinformation - we provide what is sent to us by each State service for this page.  We advise you check with your local Ambulance Service, and Healthcare Fund (get it in writing!) and establish what cover is required for your own needs and situation.

The following information is as received to date.

Victoria  
"If you require emergency road transport, the base cost is $735.00.  If the Air Ambulance (including the helicopter) is necessary for an emergency, the total cost can be as high as $12,000.00*
If you are a member of Ambulance Victoria, you are covered for -:
All emergency Ambulance transport
All MICA (Mobile Intensive Care Ambulance) attendance and treatment
All Air Ambulance transport
All non-emergency Ambulance transport*
        From hospital to home and home to hospital
       From hospital or home to treatment facilities and return
All Ambulance transport and treatment services provided by interstate services

For more information www.ambulance.vic.gov.au

*Additional costs may apply and costs may vary between metropolitan and rural Victoria.

Western Australia

Ambulance transport in Western Australia works on a user-pay basis. The costs for ambulance use are as follows:
Priority One (life threatening emergency) $475
Priority Two (Urgent, but not life threatening) $475
Priority Three (Non-emergency transport) $288
Priority Four and below (Booked, routine transport) $288
 
If you hold ambulance cover, available in the Country areas through local St John Ambulance Sub Centres or in the metropolitan area through a range of private health insurers, you will be covered for most ambulance transport. However some private insurers do charge a co-payment for non-urgent transport. You must check your policy conditions with your insurer.

It's important to remember that the cost of ambulance services is not covered by Medicare. Nor will you be reimbursed if you hold a Healthcare, Pharmaceutical or Pensioner Benefit card.  However St John does offer a 50% discount on ambulance transport bills for pensioners.

Policy cover only applies if you have purchased ambulance cover insurance with a private health insurer or regional St John Ambulance W.A. sub centre.
 
For the St John Ambulance policies that are available in regional W.A. you must hold this policy to be covered in W.A. If you are not a resident of W.A. but have purchased cover with another insurer you need to ensure it has Australia wide coverage.
 
In regards to private health insurers and the person having no fixed address this would need to be addressed directly with the private health insurance company to find out the conditions of the policy". If you have travel insurance it may be good to check whether Australia wide ambulance transport is covered under the policy.

Queensland
From 1 July 2003, all Queensland residents are automatically covered for the cost of authorised ambulance service (this includes interstate).  Community Ambulance Cover replaces the QAS Subscription Scheme and ambulance transport charges to spread the cost of ambulance services across the community.

Queensland residents travelling interstate
If you can demonstrate that your principal place of residence is still in Queensland (i.e. Drivers Licence) you will be covered.  If you no longer have a principal place of residence in Queensland or have taken up residence in another State or Territory then you cease to be a Queensland resident and will not be covered.

Full Time Students studying interstate
Full time students under the age of 25 years, whose parents are Queensland residents, are covered by the Community Care Ambulance Cover.
Part-time students living interstate are not covered.

Queenslanders injured in another needing ambulance transport back to Queensland
Queensland Ambulance Service will not automatically cover interstate transfers (repatriation) back to Queensland on convalescence or compassionate grounds, but will be based on urgent / medical grounds.

Interstate transfers must be authorised by a medical practitioner to be eligible and will only be facilitated where the ongoing care of a patient would be compromised if they were not returned to Queensland.

Any Queenslander requiring repatriation should confirm entitlements with Queensland Ambulance Service before arranging transport on
07 32150415

Visitors to Queensland
Community Ambulance Cover only applies to people whose principal place of residence is in Queensland.  If a visitor from another state or overseas requires ambulance services whilst in Queensland they will be charged for those services.  The QAS recommends that interstate visitors should contact their own State or Territory ambulance service, or a health fund, to enquire about options for coverage in Queensland.  International visitors should arrange travel insurance.

Queensland residents who receive an interstate account for ambulance service
QAS will arrange payment; you will need to forward the account plus proof of residency such as:

  • Photographic identification which includes the address of you current place of residence; and/or

  • Current statement from bank or financial institution showing the address of your current principal place of residence,  the name of the institution and the date; and/or   

  • A Queensland Seniors Card showing the name, number and address recorded with the Department of Families; and/or

  • A statutory declaration, which declares the full address of their current principal of residence

To:

Director Community Service Unit
Queensland Ambulance Service
GPO Box 1425
Brisbane Qld 4001

Further details on the Community Ambulance Cover is available at www.ambulance.qld.gov.au or by telephoning the QAS Community Ambulance Cover hotline 1300 369 003

New South Wales
Ambulance transport fees for road, fixed wing and helicopter services are all charged an emergency call out fee of $222.00 and then a per kilometre rate of $2.01.  Exemptions from ambulance fees include pensioners, health care card holders and veterans.  For more information visit www.ambulance.nsw.gov.au and click on "Ambulance Fees" menu.

To arrange ambulance cover, you will need to contact a registered private health fund of your choice.  Costs and inclusions differ from fund to fund.  Some funds also offer "ambulance only" insurance.  Medicare does not cover ambulance fees.

When paying your invoice by mail, post the payment section with your cheque or money order made payable to the Ambulance Service of NSW or complete the payment section of your invoice with your credit card details (Amex, Diners Club, Mastercard and Visa are accepted).

For account enquiries, please call 131816 during normal business hours and have your savings, cheque or credit card details ready.

A simple fact sheet (PDF) has been developed to answer frequently asked questions.  This fact sheet also includes information on interstate cover and reciprocal arrangements.  For more information www.ambulance.nsw.gov.au/docs/releases/2008/080305interstatefees.pdf

Australian Capital Territory
As a Department of the Emergency Services Bureau, the ACT Ambulance Service (ACTAS) is a progressive organisation, with responsibility to provide pre-hospital emergency and non-emergency care and transport to the people of the Australian Capital Territory, and its immediate surrounds. ACTAS is an Intensive Care Paramedical Service, thus offering the highest level of pre-hospital emergency care to the community. All ACT Ambulance units are crewed by at least one Intensive Care Paramedic. ACTAS also crews and provides an areomedical rescue and retrieval helicopter service (Snowy Hydro SouthCare) from the ACT to the local and SE NSW region.
As with many other states and territories the ACT does not provide free ambulance services and the cost is recovered on a user-pays basis. Example of the cost of Ambulance transport within the ACT are:  
Emergency or Non-Emergency - $214.00 incl. first 16km then $7.00 per km thereafter
Routine - $164.00 incl. First 16km then $4.00 thereafter
If you are a resident of the ACT either permanent or temporary you are eligible to subscribe to the ACT Ambulance Subscription Fund. The cost of subscription to the ACT Ambulance Service Fund is:                 $54.00 for Family Cover
$27.00 for a Single  
Although the subscription is administered by NIB Health Funds, this is a specific subscription service for the ACT, and differs from regular NIB cover:
ACT Ambulance cover for resident members are covered for :
All Emergency Ambulance Transport
All Non-Emergency Ambulance Transport

All Areomedical Transport
All Ambulance Transport provided by Interstate Services  

A further question was posed to ACTAS - 
"Are travellers who are members of a service in another state eligible/covered under any reciprocal service agreement?" 
The reply is quoted. 
"That would depend on the service with whom you have the cover with. Travellers should check with their own provider prior to travelling. Most services do cover individuals whilst interstate, but their is no reciprocal arrangements at you may think. What happens is an account is generated and the client then takes it to their fund provider and they pay the account. So if I was transported in Queensland, the QAS would bill me and I would take it to ACTAS who would pay the account on my behalf.

All enquiries should be directed to the Ambulance Finance Section on 02 6207 9980 or 02 6207 9990.  

South Australia
Ambulance transport in South Australia (SA) works on a user-pay’s system.

The fee for an ambulance service is payable by the patient transported to, or from a hospital, surgery or other place whether or not he or she consented to the provision of the service’

The cost for an emergency ambulance is around $600.00 depending on the priority at time of dispatch.

Ambulance Cover is intended for permanent residents within SA. Non-SA residents should contact either their private health fund or own State or Territory ambulance service, to check the level of cover they have prior to travelling.  International visitors should arrange the necessary travel insurance.

South Australian Ambulance Cover members are covered for:

  • All medically justified emergency and non-emergency transport except where a third party is involved.
  • Interstate Ambulance transport from a recognised interstate Ambulance Service (Invoice must be submitted to SA Ambulance Service for payment)
  • RFDS (Royal Flying Doctors) 

For additional information on our terms and conditions, and on subscription prices for Ambulance Cover and our other products, please refer to our website www.saambulance.com.au

Tasmania and Northern Territory have failed to respond to our request for info

 

More to be posted as we receive it

 

Updated 04/05/2008

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